Customer Case 02 : South American Client peeler electrical parts

A client in a South American country faced difficulties sourcing compatible inverter parts for their rotary veneer peeling machine after several years of operation. The local suppliers offered expensive alternatives that didn’t meet their needs. There got many inverters supplier , customer not sure if can well accessible on their machine, Further more, many inverters the data and programme are very different.

when the needs delivered to our engineer Mr.Chang, he promised customer will check immediately and find the suitable plan.

After carefully reviewing the machine model and inverter parameters, our engineer Chang found this kind peeling machine electrical parts widely used during the years 2014-2016 by many spindle less peeling machine makers, negotiated and compared with some old customer’s  then final identified the perfect match. The program of peeler installed, we promptly shipped the suitable inverter via air freight.

Upon installation, the machine resumed normal operation, and the client expressed their satisfaction with engineer’s timely solution and the machine’s smooth performance. Thank for the trust of customer.